Privacy Policy

Last Update: August 23, 2021

We respect and are committed to protecting your privacy. This Privacy Policy explains how information about you is collected, used and disclosed by ShareMD, LLC doing business as ShareMD Connect (“ShareMD Connect”, “we”, “us” or “our”). This Privacy Policy applies to information we collect when you use our website located at connect.sharemd.com (“Website”), and when you otherwise communicate with us.

By accessing or using this Website, you consent to our collection, use and sharing of your information in accordance with this Privacy Policy.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you provide information on the Website, such as by filling out a form, requesting customer support or otherwise communicating with us through our Website, through email or text messages, by telephone or by other means. Telephone calls may be recorded for quality control and training purposes.

Personal Information is information, or a combination of pieces of information, that can be used to identify you.

Information We Collect When You Use the Website

When you access or use our Website, we automatically collect information about you, including:

Demographic Information: You may provide us with your name and contact information such as email address, phone number, and address.
Information About Your Health: You may provide us with information relating to your medical condition and diagnosis. This includes answers to questions about your symptoms, prescription information, treatment history, family history, diagnosis, and other relevant information pertaining to your health.
Health Insurance Information: You may provide us with information about your health insurance coverage.
Log Information: We may collect log information about your use of the Website, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Website.
Information Collected by Cookies and Other Tracking Technologies: We and our service providers may use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our services and your experience, see which areas and features of our Website are popular and count visits. Web beacons are electronic images that may be used in our Website or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. Our website does not recognize do-not-track signals. If you prefer not to accept cookies, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Website. For additional information, including information about our use of third-party analytics and marketing services, see the “Cookies and Other Technologies, Online Advertising and Third-Party Analytics” section below.

How We Use Your Information

We will use your information for the following:

Provide, maintain and improve our Website;
Provide and deliver the services you request, and send you related information,
Send you technical notices, updates, security alerts and support and administrative messages;
Respond to your comments, questions and requests and provide customer service;
Monitor and analyze trends, usage and activities in connection with our Website;
Conduct research and measurement activities;
Comply with our legal obligations and detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of ShareMD Connect and others; and
Carry out any other purpose for which the information was collected.

We also may create and use aggregated or de-identified information, which cannot reasonably be used to identify you. Once de-identified and aggregated so that data does not personally identify you (for example, we may aggregate data in order to improve our automation and improve care), it is no longer personal information. Such de-identified and/or aggregated information which does not identify individuals is not subject to this Privacy Policy.

Sharing Personal Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

With your consent or at your direction, including when you request that we transfer you, by telephone or other means, to a health care provider. With vendors, consultants and other service providers, including, but not limited to, hosting providers and other providers who need access to such information to carry out work on our behalf;
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of ShareMD Connector others;
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and
Between and among ShareMD Connect and its current and future parents, affiliates, subsidiaries and other companies under common control and ownership.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Your Choices About the Collection and Use of Personal Information About You

You have a number of choices regarding our collection and use of information.

In cases where you are requested to affirmatively provide information, such as to complete a form, or an application, or a survey on our website, you may decline to do so. Please understand, however, that in some cases certain information is required to complete an application, form or survey, and if you decline to provide the information requested you may not be able to submit the application or request or to use certain functionalities of our Website or services.

If you would like to restrict our placement of cookies on your device, please see the “Cookies” section of this Policy.

If you would prefer not to receive e-mail marketing messages from us, please use the opt-out instructions included in the email message to opt-out of additional communications.

If you would like to opt-out of certain marketing and third-party analytics services please see the “Cookies and Other Technologies, Online Advertising and Third-Party Analytics” section below. You may be given additional choices in the context of particular preferences tools or functions that we make available in the course of offering our services.

Access and Correction

It is our policy, with certain exceptions, to provide individuals with access to personal information about them that we maintain in our files. In some cases, such as web forms that you may submit through the site, if you would like to obtain a copy of the information you provided you can contact us using the email address in the “Contact Information” section below. When you update information, we may keep a copy of the prior version for our records.

Exceptions to access and correction rights may include:

Where the burden or expense of providing access would be disproportionate to the risks to the individual's privacy in the case in question;
Where the rights of persons other than the individual would be violated; or
With respect to individual requests for the correction or deletion of information, in cases where we are otherwise legally required to retain the personal information.
We require that an individual provide reasonable validation of his or her identity before we provide access to personal information from our files.

Children’s Information

This site is not intended or designed to attract users under the age of 18 or to collect personal information from such users. We do not collect personally identifiable data from any person we know to be under the age of 18 and those under 18 should not submit any personal information through this site. If we learn that we have inadvertently collected personal information from a child under the age of 18 we will remove the information from our files to the extent reasonably possible consistent with our legal obligations.

Links to Third Party Sites

Our Website may contain links to other web sites. Other websites may also reference or link to our Website. These other web sites are not controlled by ShareMD Connect. We encourage our users to be aware when they leave our Website to read the privacy policies of each and every website that collects personally identifiable information. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or mobile applications. Visiting these other websites is at your own risk.

Security

The security of your Personal Information is important to us. We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Cookies and Other Technologies, Online Advertising and Third-Party Analytics

From time to time we may partner with certain third-parties to collect, analyze, and use some of the information described above. For example, we may allow third parties to set cookies or use web beacons on the Website or in email communications from ShareMD Connect. The information collected by third parties using these technologies may be used to engage in analysis and reporting. These third parties may set and access cookies on your computer or other device and may collect information about your online activities across different websites or services over time, including on websites that are not owned or operated by ShareMD Connect.

In particular, the Website may use Google Analytics to help collect and analyze certain information for the purposes discussed above. You may review Google Analytics’ security and privacy principles by visiting https://policies.google.com/technologies/partner-sites and opt out of the use of cookies in web browsers by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

We also may use Hotjar to better understand the behavior of users browsing our Website to help us improve the overall experience for our users. If you would like information about how to opt-out of Hotjar visiting https://www.hotjar.com/legal/policies/do-not-track/.

We also use Facebook Pixel and Facebook Custom Audience tools:

Facebook Pixel allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This allows us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the Personal Data of individual users.
Facebook Custom Audience is a tool that allows us to personalize our ads based on your Personal Information available through Facebook. We may display interest-based ads to you when you are using Facebook with this tool. You can opt-out of Facebook Custom Audience ads here: http://www.aboutads.info/choices/
Facebook processes the data for Pixel and Custom Audience. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy, which you can read here: https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

Contact Information

ShareMD Connect has appointed a Privacy Officer to oversee our management of your Personal Information in accordance with this privacy policy. If you have any questions or concerns about our privacy practices with respect to your Personal Information or wish to exercise any of the above rights, you can reach out to our Privacy Officer by sending an email to privacy@sharemd.com or by writing to Privacy Officer, ShareMD Connect, 10800 Davis Drive, Alpharetta, GA 30009.

Changes to Our Privacy Policy

This Privacy Policy may be updated from time to time. When updates are made, we will endeavor to notify you by revising the date located at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Website to stay informed about our information practices and the ways you can help protect your privacy.